Frequently Asked Questions (FAQ)

What types of products does BLACK-COAT offer?

BLACK-COAT offers a range of moisturizing and soothing skincare products, including after-sun balms and lotions enriched with organic aloe vera. These products are designed to restore skin's moisture after sun exposure.

How do BLACK-COAT after-sun products work?

BLACK-COAT after-sun products are formulated to provide an immediate feeling of freshness while ensuring soft, revitalized skin. Their non-greasy formula allows for rapid absorption, helping to soothe and hydrate skin after sun exposure.

What is BLACK-COAT's return policy?

We operate a 30-day return policy. You have 30 days after receiving your item to request a return, provided the item is in the same condition as when you received it, unworn or unused, with tags and in its original packaging.

How can I contact BLACK-COAT customer service?

You can contact us by email at m.bay-krice@live.fr or by phone at +41 79 811 91 79. We are available to answer any questions you may have regarding our products or your order.

What are the processing times for refunds?

Once we have received and inspected your return, we will notify you if the refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Please note that processing by your bank may take some time.

Can personal care products be returned?

Unfortunately, personal care products, including beauty products, cannot be returned. We advise you to carefully check your order before finalizing your purchase.

Does BLACK-COAT offer exchanges?

The quickest way to get a new item is to return the item you have and, once the return is accepted, place a new order for the desired product.

Are there any exceptions to the return policy?

Yes, some items cannot be returned, such as perishable goods, personalized items, and hazardous materials. For any questions regarding a specific item, please feel free to contact us.