Guarantee

Product guarantees are essential to ensuring customer satisfaction and brand trust. At BLACK-COAT, we are committed to offering high-quality products, and we guarantee that every item undergoes rigorous testing before being released to the market.

The warranty covers manufacturing defects and quality issues that may occur under normal use. It is important to note that the warranty does not cover damage caused by misuse, improper maintenance, or exposure to extreme conditions.

To benefit from the warranty, the customer must keep the receipt or proof of purchase. In case of any problem, it is recommended to contact our customer service department at the email address provided to initiate the claim process. We will carefully review each warranty claim and provide an appropriate solution, whether through repair, replacement, or a refund.

Furthermore, we encourage our customers to follow the usage and care instructions provided with each product. This not only helps to extend the product's lifespan but also ensures that the warranty remains valid.

We are confident that our products, such as the Moisturizing After-Sun Balm and After-Sun Lotion, enriched with organic aloe vera and hyaluronic acid, meet our customers' expectations for quality and effectiveness. Similarly, our beard care kit is designed to offer an optimal grooming experience.

For any questions or concerns regarding our product warranty, please do not hesitate to contact us. We are here to help and are committed to ensuring your satisfaction.